1. Why can’t I access all the menus after registration? How do I gain full access rights?

A newly registered linguist will not be able to access most menus in the dashboard. They are provided for linguists that have been evaluated by Freelinguist® and are qualified to provide language services on Freelinguist®.

On the profile page, there is a “REQUEST EVALUATION” button. Once you have completed your profile, you may click this button to send in the request for evaluation. After that, Freelinguist® will evaluate your profile and approve your access if you are a qualified linguist. Please note that only the public profile, including the demo file, is visible to clients.

Make sure you have fully completed your public profile before requesting evaluation. Once you send in the request, the most recent public profile will be the one displayed to clients. While you can continue editing the public profile, the public profile will be updated only after you send in another evaluation request. The minimum duration between two evaluation requests is six months to ensure you have accumulated sufficient experience before another evaluation.

2. Is my Public Profile important? How should I prepare the public profile?

It’s extremely important! The public profile is what the clients will see once they browse your page. To be more specific, the public profile when you request evaluation will be the most important. While you can continue editing your public profile, the updates will not be displayed to clients until you request a new evaluation. Make sure you have polished your public profile so that it’s eye catching.

Meanwhile, to ensure quality services to our clients, we prefer that: Linguists who provide translation services are native in the target language, i.e. can translate into their mother tongue. Linguists that provide editing/proofreading or writing services are native in the working language, i.e. will work in their mother tongue. In the summary of your public profile, please specify the language services that you will provide and make sure you will follow the above “mother tongue rules” when providing services.

3. How should I prepare for the evaluation?

In addition to preparing a stunning public profile, please upload all supporting documents, files, certificates, etc. using the “Upload Material and Certificates” function. These will be used by us to verify the public profile and evaluate your technical level in providing the language services.

4. How do I get work from clients?

It starts when clients post their jobs on the Freelinguist® website. Each job has specific requirements regarding the work. If your skill set is highly relevant to their job, then the chances of getting hired are likewise higher. All projects start by creating an attractive profile and submitting a compelling proposal statement when you place the bid. Getting linguistic work online is like finding work in a traditional manner. You can submit a bid on a job when a client posts it and impress the client with a comprehensive answer to the question, “Why should the Client hire you for the job?”

You have two main tools to impress clients: the public profile and the bidding statement. While making your public profile and the bidding statement as attractive as possible, please make sure you place bids only for jobs that you can complete successfully. Every job has to be approved by the client before you receive payment. Ensure your client is 100% satisfied.

5. Can I grow my work as a linguist at Freelinguist®?

Yes, you can grow with us, but it depends upon how capably and efficiently you perform your work. Deliver perfect work and earn five star ratings! Then future clients will value your services before hiring you. In addition, once you have accumulated sufficient experience, you may request a re-evaluation by submitting a request to Freelinguist®. Once our evaluation team determines that you have made significant improvement and earned a great client review record, we will raise your technical levels. Your payment rate will grow accordingly.

Again, the client will rate and comment on your work, which helps you to gain the trust of future prospective clients.

You may practice the following suggestions to improve client satisfaction:

Be highly responsive to client needs.

Make communication with your clients two-way.

Follow your deadlines strictly.

Deliver your work on time, every time.

6. How will I be promoted to get a higher technical level and payment rate?

After completing each job, the client gives you feedback. After completing a sufficient number of jobs and gaining enough experience, you can request another evaluation. Based on the new evaluation, we may promote your technical levels.

7. Is the client rating important?

Yes, it’s extremely important. Clients will review the ratings of the linguists to aid their hiring decisions. In addition,  we will use client ratings during an evaluation as an important criterion to determine the promotion or demotion of your technical levels.

8. How do I create an outstanding public linguistic profile?

Make your profile an overview, resume, and linguist brochure rolled into one. It must highlight your professional credentials, job experience and portfolio, education accomplishments, and official certifications. Satisfactory profiles are complete, well-written, and error-free.

Together with a compelling bid statement, these components will greatly increase your likelihood of getting hired. Make sure your public profile and bid statement are professional, well-written, error-free, tailored for the job you're seeking, and an accurate representation of your strengths and skills.

You may also upload a demo file in any format. For example, you may upload samples of your past work, video recordings of your statement, or even a video/audio commercial about you or your organization. If you need to upload several demo files, you can create a zip folder and upload them together.

9. What is my payment rate?

Each time you are evaluated by Freelinguist®, we will send you an email notifying your technical levels in Translation, Editing/Proofreading, and Writing and the corresponding payment rates. Your earnings for each job consists of three parts: basic payment, bonus, and tips. The formula is:

Per-word payment rate * Number of words + Bonus * percentage + Tips *  percentage.

The number of words is the total word of the job, as specified in the job requirement. The bonus is the amount of additional payment the client rewards when the client approves the completion of the job. The tips are the amount of additional payment that the client rewards after the job is completed. The client is allowed to give tips as many times as they wish. So deliver the best service you can to earn maximal bonus and tips.

Both the per-word payment rate and percentage are determined by the technical levels evaluated by Freelinguist® and communicated to you via email once the evaluation is complete.

10. How will I get paid?

All payments made by the client are paid first to the Freelinguist® escrow account. Once you have started the service, 25% of the total earnings will be transferred to your account immediately. After the work is approved completed by the client, the remaining earnings will be transferred to your account immediately.

You can request withdrawal from your account by using the Withdrawal function in the Wallet page in your dashboard. We charge each withdrawal a processing fee of 3 USD + 1.5% of the total withdrawal amount. Additional fees may apply depending on the tool you use to receive the fund. For example, Paypal may charge extra processing fees.

Once you have sent in a withdrawal request, our accounting team will process your request and send you payment no later than the upcoming payment date.

11. How do I find rewarding work on Freelinguist®?

Freelinguist® is a great place to find more work and grow your freelance business.

You can work on ideal jobs. On Freelinguist®, you are able to choose your own clients and jobs. Once you complete your profile, we will show you ideal jobs. You can also search jobs related to your skills and respond to client invitations when clients want to hire you.

Clients post jobs requiring various skills in hundreds of categories, and they pay well for great work. Clients may pay unlimited bonus and tips if your service is worth it!

Build a great working history! The greater the success rate on your past jobs, the more likely the client will prefer your services next time.

12. What’s the payment date?

The payment date is the final day of each month.

13. What type of jobs do I find on Freelinguist®.

You can find all varieties of jobs on Freelinguist®. You may browse the homepage for examples.

14. After being selected by the client for a job, can I cancel or refuse to do the work?

Before placing a bid on a job, you must first carefully review the job specifications and instructions. After the client has hired you, you will be able to download and read the detailed job files, which are confidential and should not be disclosed to any third party. There will be legal repercussions for violating non-disclosure agreements.

You can review the job file and ensure that it matches the job specifications and instructions. If there is a significant mismatch or you are not confident about successfully completing the job, you can choose to reject the service by hitting the “Cancel Service” button. Once you hit the “Cancel Service” button, your security deposit will be refunded once the job has been started by another linguist or cancelled.

Once you hit “Start Service” for the job, you must deliver a quality product, as defined by the standards of the client. All jobs are charged at a flat rate, regardless of how many revisions are necessary. So place a bid and starting working on a job only if you’re confident that you can complete the job and the client will be 100% satisfied.

15. How do I place a bid for a job?

Linguists who are interested in providing services for a job may place a bid together with a bidding note on the job.

By placing the bid, the linguist will have to place a security deposit, which will vary depending upon the size of the job. The security deposit is a minimum of 15 USD and is determined by the potential earnings of the job.

16. Is my bid security deposit refundable?

Bid security deposit will be fully refunded in the following situations:

In the event that the client cancels the job, all the bid security deposits will be refunded to all bidding linguists.

In the event that another linguist is selected and chooses to start the service, the bid security deposits will be refunded to all other bidding linguists, including those that have rejected the services.

The client approves the completion of the job, whereupon the bid deposit is refunded to the selected linguist.

In the unlikely event that the client rejects your service after you have submitted the service for review and you do not respond within the deadline, the bid security deposit will be forfeited as a penalty fee.

In the extremely unlikely event that the client disputes your bid or job and Freelinguist® determines that you are abusing the system, the bid security deposit will be forfeited to cover the losses.

17. How should I write the bidding statement when placing the bid?

Getting linguistic work on Freelinguist® is like finding work in a traditional manner. You can submit a bid on jobs when a client posts it, then impress the clients with your answer to the question “Why should the Client hire you for the job?” While your public profile gives a vivid demonstration and a true representation of your strengths and skills, the bidding statement gives you the chance to convince the client that your skill set matches well with the particular job and you are exceptionally equipped for the work!

A compelling bidding statement is like an elevator pitch. It should be impressive and concise. The bidding statement should be professional, well-written, error-free, and tailor-made for the specific job you're bidding for.

18. Which parts of my profile will be seen by clients?

The public profile, including the demo file, will be visible to all clients whose jobs you have placed bids for or have worked on.

The material uploaded will not be seen by clients because it’s reserved for evaluations by Freelinguist®. While you can continue editing your public profile, the updates will not be displayed to clients until you request a new evaluation. Make sure you have polished your public profile so that it’s eye catching.

19. How long do I need to wait to request another evaluation?

Wait for at least 180 days to request another evaluation. This allows you to accumulate sufficient experience for another evaluation.

20. Why can’t I request evaluation?

Once you have submitted a request of evaluation, we will process your request and evaluate your technical level. Then you will be allowed to request another evaluation at least 180 days later. The function will be disabled until you are permitted to request another evaluation.

21. How do you perform the evaluation?

All linguists must file a professional CV that lists educational background and industry experience. In addition, all linguists must show proof of their profession (e.g. qualifications, references, certificates, licenses, etc.) by uploading the relevant documents using the “Upload Material and Certificates” function.

For linguists that provide translation services, they must be native in the target language, i.e. able to translate into their mother tongue.

For linguists that provide editing/proofreading or writing services, they must be native in the working language, i.e. will work using their mother tongue.

We will evaluate your expertise and determine your technical level based on information including, but not limited to:

Education degrees from recognized institutions of learning

Certification from accredited language associations

Number of years of professional language experience

Awards in professional language services

Client rating and comments on your past jobs

22. What are technical levels?

Once the evaluation is completed, we will send you an email confirming your technical level(s). Your payment rate is determined according to your technical level.

23. How should I respond to the revision request from the client?

The revision request is the request from the client asking you to revise and polish your work. Usually the client will send some instructions or an instruction file explaining what needs to be improved. If the request is unclear, you should ask the client immediately for clearer instructions. Then you should improve your service and deliver the revised service files before the deadline. Note that the client is allowed to request as many revisions as needed until they accept your work and approve the completion of the job.

24. How should I treat a client with difficult demands?

While dealing with a tough client, you need to stay calm and answer their questions politely. Never respond when you’re feeling angry or frustrated. Make sure you understand what work the client wants you to do and make everything clear with the client before taking the job. Go through their instructions properly and ask if you have any queries. Put extra effort into studying their jobs. Demanding clients represent a chance to hone your inter-personal communication and professional skills. Complete the job on time, every time, regardless of the client.

Remember: The customer is always right!

Customer satisfaction is the key to our long term success and prosperity.

Please give the highest priority to customer satisfaction. After a job is completed, clients will rate your performance and leave comments. These will be visible to all future prospective clients. Instead of merely earning one-time service fees, bolster your reputation to increase your long term earnings.

25. What’s my relationship with Freelinguist®?

You’re working as an independent contractor. Please refer to the terms of services for details.

26. Should I follow the deadlines?

Yes, you must follow each and every of the job deadline strictly. When you place a bid for a job, you should have already carefully estimated the amount of time needed to complete the job and planned your time accordingly.

27. Which file format should I use to upload the service files?

Follow the instructions of the client. The job specification usually tells which file format you should use. If it’s not specified, the preferred file formats would be word, text, or pdf files. Of course, you can always ask the client their preference.

28. How should I withdraw my earnings?

You can withdraw money by sending a request on the Wallet page of your dashboard. You need to have a Paypal or Alipay account so that we can send you the payment. You can provide the account details on your dashboard. Our accountant has to process your withdrawal manually, and therefore we charge a processing fee of 2.99 USD + 1.5% of the total withdrawal amount. It is recommended that you withdraw your earnings when the Wallet balance is more than 200 USD. Please note that in order for us to send you the payment, you need to upload the proper signed tax form in the Wallet page. The tax form is just for record keeping purposes, which is required by IRS.

29. Which tax form should I use?

To withdraw earnings from Freelinguist®, you must fill in and submit electronically a tax form. This form declares your taxpayer status and is mandatory following U.S.A. tax laws. US Persons: please use the W-9 form If you are a US citizen If you live in the U.S.A. (resident alien) and are legally allowed to work in the U.S.A. Non-US Persons: please submit a W-8BEN form If you are NOT a US citizen and live outside the U.S.A. (i.e. you live in any country except the U.S.A.) Persons not allowed to work on Freelinguist® If you are NOT a U.S.A. citizen and live inside the U.S.A. without permission to work, you cannot work on Freelinguist®.

30. What is a “US Person” for IRS tax purposes?

All US citizens. An individual is a citizen if that person was born in the United States or if the individual has been naturalized as a US citizen. You can also be a US citizen, even if born outside the United States, if one or both of your parents are US citizens. You are a ‘tax resident’ of the United States. You can become a tax resident under two rules: 1) The ‘substantial presence test’. This is a ‘day count test and based on the number of days you are in the US over a three year period and 2) The ‘green card’ test.  A person who has obtained a ‘green card’ has been granted the right to lawful permanent residence in the United States. If you are still not sure about this, please contact a qualified immigration lawyer.

31. Why should I submit a signed tax form?

As you earn through our site, as per the U.S.A. tax laws, this form declares your taxpayer status and is mandatory. We will not use your tax form for any purpose other than record keeping.

32. Do I need to update my tax form if I have status changes?

If you have a change in personal information, e.g. name, address, etc., please update the tax form as soon as possible using the link provided in the Wallet page.

33. I have a query that is not on your FAQs. What should I do?

Please feel free to send queries to [email protected]

34. What should I do if my client rejects my service?

Once the client has submitted a request to reject your service, you have 20 days to decide one of the following two options:

1. Approve the rejection and cancel the contract; or

2. Hire an independent mediator to enter mediation.

Meanwhile, you should continue improving service so that the client will be satisfied and approve the job completion.

If you don’t choose one of the two options or the client does not approve the job completion within the 20 days, it is considered dereliction of duty. The job is automatically rejected, and you will lose your bid security deposit. This is the last thing we want to see for everyone’s sake.

Please take initiative and contact the client as soon as possible to resolve the issue. Encourage the client to explain all the necessary revisions and what is causing the dissatisfaction. Then improve accordingly. At any time that the client is satisfied with the service and approves the job completion, the rejection will be dismissed automatically, and you will get paid accordingly.

If you see no chance of improving the service so that the client will approve the completion of your job, you may approve the rejection. In this case, the job is cancelled, you will return the advance payment, and your bid security deposit will be fully refunded back to you.

Otherwise, if you couldn’t reach an agreement with the client, you may hire an independent mediator from Freelinguist® for a mediation fee of 15 USD. With the mediation, the dispute will be resolved at our sole discretion.

35. Why is the client allowed to reject my service?

You are the service provider. Just like Costco sells products, you sell your services. Customers can always go to Costco to return products if they are not happy with the products, even without any reason. Likewise, your clients may also choose to reject your service if they are not happy with what you have delivered.

Customer satisfaction is the key to our long-term success and prosperity.

36. How many days does Freelinguist® require to solve the dispute?

It depends on the procedures necessary to resolve the dispute. Please review related FAQ sections for details.

37. What are the procedures for mediation?

After reviewing all material, the mediator will try to make an acceptable non-binding resolution proposal.

If the client and the linguist agree with the proposed, non-binding resolution proposal, the linguist and the client agree that Freelinguist® is authorized and irrevocably instructed to immediately execute the resolution proposal.

If the client or the linguist disagrees with the proposed, non-binding resolution proposal, the mediator will ask if they want arbitration service and send them the quote of arbitration fees.

If the client and the linguist do not choose to arbitrate within 5 business days after the final mediation notice, the linguist and the client agree that Freelinguist® is authorized and irrevocably instructed to immediately reject the job.

If either the client or the linguist notifies the Freelinguist® via email of their intent to arbitrate, Freelinguist® will notify both the client and the linguist that they must pay the arbitration fee within 5 business days of the notice.

If neither the client nor the linguist pays the arbitration fee within 5 business days of the notice, then the client and the linguist will be deemed to have authorized and instructed Freelinguist® to reject the job and dismiss the dispute.

If the client pays the arbitration fee while the linguist does not pay the arbitration fee within 5 business days of the notice, then the client and the linguist will be deemed to have irrevocably authorized and instructed Freelinguist® to reject the job and dismiss the dispute. The arbitration fee will be fully refunded to the client.

If the linguist pays the arbitration fee while the client does not pay the arbitration fee within 5 business days of the notice, then the client and the linguist will be deemed to have irrevocably authorized and instructed Freelinguist® to approve the completion of the job and dismiss the dispute. The arbitration fee will be fully refunded to the linguist.

If both the client and the linguist pay the arbitration fee, Freelinguist® will deliver instructions for initiating the arbitration. The job will be frozen and no more changes will be allowed.